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The use of auditory feedback in call centre CHHI

Abstract
The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed.
Type
Conference Contribution
Type of thesis
Series
Citation
Steel, A., Jones, M., & Apperley, M. (2002). The use of auditory feedback in call centre CHHI. In Proc Conference on Human Factors in Computing Systems, Minneapolis, Minnesota, USA, April 20-25, 2002 (pp. 768–769). New York, USA: ACM. http://doi.org/10.1145/506443.506588
Date
2002
Publisher
ACM
Degree
Supervisors
Rights
© Copyright is held by the author/owner(s).