Nichols, D.M. & Twidale, M.B. (2006). Usability processes in open source projects. Software Process: Improvement and Practice, 11(2),149-162.
Permanent Research Commons link: http://hdl.handle.net/10289/1750
We explore how some open source projects address issues of usability. We describe the mechanisms, techniques and technology used by open source communities to design and refine the interfaces to their programs. In particular we consider how these developers cope with their distributed community, lack of domain expertise, limited resources and separation from their users. We also discuss how bug reporting and discussion systems can be improved to better support bug reporters and open source developers.
John Wiley & Sons, Ltd