Israeli, A.A., Mohsin, A. & Kumar, B. (2010). Hospitality crisis management practices: The case of Indian luxury hotels. International Journal of Hospitality Management, available online 27 July 2010.
Permanent Research Commons link: http://hdl.handle.net/10289/4325
This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises.
- Management Papers