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I’d like to complain about this software…

Abstract
Software is often frustrating. You need only walk past a group of users to hear exclamations of annoyance as the users’ expectations and the software interface clash head on.
Type
Journal Article
Type of thesis
Series
Citation
Nichols, D.M. (2003) I'd like to complain about this software..., ACM SIGCHI Bulletin, 35(2), 12.
Date
2003
Publisher
ACM
Degree
Supervisors
Rights
© ACM, 2003. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in ACM SIGCHI Bulletin, http://portal.acm.org/citation.cfm?doid=967199.967213.