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Developing and evaluating intercultural competence: Ethnographies of intercultural encounters

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dc.contributor.author Holmes, Prue
dc.contributor.author O’Neill, Gillian
dc.date.accessioned 2012-11-08T21:57:52Z
dc.date.available 2012-11-08T21:57:52Z
dc.date.copyright 2012-09
dc.date.issued 2012
dc.identifier.citation Holmes, P., & O’Neill, G. (2012). Developing and evaluating intercultural competence: Ethnographies of intercultural encounters. International Journal of Intercultural Relations, 36(5), 707-718. en_NZ
dc.identifier.issn 0147-1767
dc.identifier.uri http://hdl.handle.net/10289/6818
dc.description.abstract Although recent scholarly reviews have synthesized understandings of intercultural competence, the processes underpinning how individuals acquire and evaluate their intercultural competence, and where it resides, invite further investigation. This study aims to make a distinctive contribution by exposing those processes. Thirty-five student researchers (the participants in this study), guided by an ethnographic approach, engaged socially over a six-week period with a previously unknown Cultural Other. The PEER model (developed by the two researchers) guided student researchers through the interconnected and interdependent phases of Preparing, Engaging, Evaluating, and Reflecting upon their competence within these intercultural encounters. The findings indicate that developing intercultural competence encompasses processes of acknowledging reluctance and fear, foregrounding and questioning stereotypes, monitoring feelings and emotions, working through confusion, and grappling with complexity. The study therefore highlights the value of the PEER model in facilitating continued relationship building with a Cultural Other as a means of developing and evaluating intercultural competence; it also makes a clear contribution to this field by demonstrating the importance of the intercultural encounter as the place where individuals can shift their focus away from an external evaluation of the Other to an inward contemplation of their own intercultural competence. The study also provides a new methodological resource, the PEER model, for developing and evaluating intercultural competence. en_NZ
dc.language.iso en
dc.publisher Elsevier en_NZ
dc.relation.ispartof International Journal of Intercultural Relations
dc.subject assessment en_NZ
dc.subject ethnography en_NZ
dc.subject evaluation en_NZ
dc.subject intercultural communication en_NZ
dc.subject intercultural competence en_NZ
dc.subject intercultural encounter en_NZ
dc.subject phenomenology en_NZ
dc.title Developing and evaluating intercultural competence: Ethnographies of intercultural encounters en_NZ
dc.type Journal Article en_NZ
dc.identifier.doi 10.1016/j.ijintrel.2012.04.010 en_NZ


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