Hunt, S., Smith, K., Hamerton, H., & Sargisson, R. J. (2014). An Incident Control Centre in Action: Response to the Rena Oil Spill in New Zealand. Journal of Contingencies and Crisis Management, 22(1), 63-66.
Permanent Research Commons link: http://hdl.handle.net/10289/8415
Following the Rena grounding and oil spill in the Bay of Plenty, New Zealand, an Incident Command Centre was established which, among other tasks, coordinated a volunteer clean-up effort. We interviewed volunteers and organisers to gain insight into the efficacy of the volunteer coordination effort. Volunteers praised the system of communication and the involvement of indigenous groups. They expressed a desire for better training, more flexibility and community autonomy, a quicker uptake of volunteer support, and the use of social media. Locating the Incident Command Centre in a single site aided interaction between experts, and the sharing of resources. Overall, the volunteer coordination was considered a success.
This is the author's accepted manuscript of an article published in Journal of Contingencies and Crisis Management. © 2014 John Wiley & Sons Ltd.