The use of auditory feedback in call centre CHHI

Steel, Anette; Jones, Matt; Apperley, Mark

The use of auditory feedback in call centre CHHI

dc.contributor.author	Steel, Anette	en_NZ
dc.contributor.author	Jones, Matt	en_NZ
dc.contributor.author	Apperley, Mark	en_NZ
dc.coverage.spatial	Minneapolis, Minnesota, USA	en_NZ
dc.date.accessioned	2016-06-09T20:58:07Z
dc.date.available	2002	en_NZ
dc.date.available	2016-06-09T20:58:07Z
dc.date.issued	2002	en_NZ
dc.description.abstract	The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed.	en_NZ
dc.format.mimetype	application/pdf
dc.identifier.citation	Steel, A., Jones, M., & Apperley, M. (2002). The use of auditory feedback in call centre CHHI. In Proc Conference on Human Factors in Computing Systems, Minneapolis, Minnesota, USA, April 20-25, 2002 (pp. 768–769). New York, USA: ACM. http://doi.org/10.1145/506443.506588	en
dc.identifier.doi	10.1145/506443.506588	en_NZ
dc.identifier.uri	https://hdl.handle.net/10289/10300
dc.language.iso	en
dc.publisher	ACM	en_NZ
dc.relation.isPartOf	Proc Conference on Human Factors in Computing Systems	en_NZ
dc.rights	© Copyright is held by the author/owner(s).
dc.source	CHI 2002	en_NZ
dc.title	The use of auditory feedback in call centre CHHI	en_NZ
dc.type	Conference Contribution
pubs.begin-page	768
pubs.elements-id	115009
pubs.end-page	769
pubs.finish-date	2002-04-25	en_NZ
pubs.organisational-group	/Waikato
pubs.organisational-group	/Waikato/FCMS
pubs.organisational-group	/Waikato/FCMS/Computer Science
pubs.start-date	2002-04-20	en_NZ