Users of open source software: How do they get help?

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dc.contributor.authorSingh, Vandana
dc.contributor.authorTwidale, Michael B.
dc.contributor.authorNichols, David M.
dc.coverage.spatialConference held at Hawaiien_NZ
dc.date.accessioned2009-08-26T01:36:06Z
dc.date.available2009-08-26T01:36:06Z
dc.date.issued2009
dc.description.abstractA study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked and the type of responses that are given. The implications for socio-technical design are considered, exploring how help requests and discussions can be used to improve future help-giving, documentation and interface and functionality redesign.en
dc.format.mimetypeapplication/pdf
dc.identifier.citationSingh, V., Twidale, M.B. & Nichols, D.M. (2009). Users of open source software: How do they get help?. In Proceedings of the 42nd Hawaii International Conference on System Sciences, Waikoloa, Big Island, Hawaii, January 05-08, 2009 (pp. 1-10). Washington, DC: IEEE Computer Society.en
dc.identifier.doi10.1109/HICSS.2009.1005en
dc.identifier.urihttps://hdl.handle.net/10289/2876
dc.language.isoen
dc.publisherIEEE Computer Societyen_NZ
dc.relation.isPartOfProc 42nd Hawaii International Conference on System Sciences (HICSS 09)en_NZ
dc.relation.urihttp://www2.computer.org/portal/web/csdl/doi/10.1109/HICSS.2009.1005en
dc.rights©2009 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.en
dc.subjectcomputer scienceen
dc.subjectopen source softwareen
dc.titleUsers of open source software: How do they get help?en
dc.typeConference Contributionen
pubs.begin-page1en_NZ
pubs.elements-id18411
pubs.end-page10en_NZ
pubs.finish-date2009-01-08en_NZ
pubs.start-date2009-01-05en_NZ
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