Browsing by Author "Andi Kele, Andi Tamsang"

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  • Employee empowerment in luxury hotels in East Malaysia

    Andi Kele, Andi Tamsang (The University of Waikato, 2020)
    Employee empowerment is a western-centric management philosophy which is commonly perceived as an effective means to boost service quality and operational productivity in the context of the hotel industry. However, the ...