Browsing by Author "Dai, Lijuan"

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  • Chinese students' complaining behavior: Hearing the silence

    FitzPatrick, Mary; Davey, Janet; Dai, Lijuan (Emerald, 2012)
    Purpose – Despite the competitive internationalization of higher education, international students' responses to dissatisfaction (consumer complaining behavior or CCB) are not well understood in New Zealand. While studies ...

Lijuan Dai has 2 co-authors in Research Commons.