Browsing by Author "Elebiary, Ahmed Mohamed Hassan"
Now showing items 1-3 of 3
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Drivers of guest loyalty in the hotel industry in New Zealand: The role of staff loyalty, service quality, guest satisfaction and commitment, and the influence of loyalty programmes
(University of Waikato, 2012)This study focused on investigating the drivers of guest loyalty in the hotel industry. Specifically, the study further explored the role of staff loyalty, service quality, guest satisfaction and commitment, and the influence ... -
Hotel Loyalty
(Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, 2013)This study focused on the crucial impact of loyalty programmes offered by hotels as a way to enhance repeat business. The study collected data using self-administered surveys completed by domestic hotel guests in New Zealand ... -
Service & guest loyalty in the hotel industry: the impact of employee commitment on guest satisfaction
(International Council on Hotel, Restaurant and Institutional Education (CHRIE), 2008)In today’s competitive environment, customer’s perceptions and expectations demand that service leaders distinguish themselves from their competitors not only by satisfying customers, but also by delighting them through ...
