Browsing by Author "Jones, Matt"
Co-authors for Matt Jones
Supervised by Matt Jones
Showing up to 5 theses - most recently added to Research Commons first.
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Using shared displays to support group design; A study of the use of informal user interface designs when learning to program
(The University of Waikato, 2004)Hand-drawn sketches have traditionally been used to depict design ideas because they are quick to draw and can include as much or little detail as is required to convey the essence of the ideas. Computer tools are now an ... -
Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings
(The University of Waikato, 2007)Providing good customer service is crucial to many commercial organizations. There are different means through which the service can be provided, such as Ecommerce, call centres or face-to-face. Although some service is ...