Browsing by Author "Jones, Matt"
Co-authors for Matt Jones
Supervised by Matt Jones
Showing up to 5 theses - most recently added to Research Commons first.
(The University of Waikato, 2007)Providing good customer service is crucial to many commercial organizations. There are different means through which the service can be provided, such as Ecommerce, call centres or face-to-face. Although some service is ...