Browsing by Author "Lockyer, Tim"

• An investigation of the factors affecting guest selection of hotel/motel accommodation within New Zealand: development of a management decision model 

  Lockyer, Tim (The University of Waikato, 2001)

  This research investigates the factors that influence the selection of hotel/motel accommodation in New Zealand. The tourism and hospitality industries are an important part of the New Zealand economy, with tourism producing ...

  

• Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study 

  Mohsin, Asad; Lockyer, Tim (Emerald Group Publishing, 2010)

  Purpose – The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in India and to help the hotel management identify areas that need attention to meet and exceed customer ...

• Hamilton, New Zealand: Divergent attitudes when the casino came to town 

  Mohsin, Asad; Lockyer, Tim (Sage Publications, 2008)

  The introduction of a casino into a community, as evidenced from a large number of studies undertaken over the years in different parts of the globe, suggests that casino business affects the community's social and economic ...

• Hotel Loyalty 

  Lockyer, Tim; Elebiary, Ahmed Mohamed Hassan (Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, 2013)

  This study focused on the crucial impact of loyalty programmes offered by hotels as a way to enhance repeat business. The study collected data using self-administered surveys completed by domestic hotel guests in New Zealand ...

• Mega events - The impact of the Commonwealth Games on the hotel industry 

  Kumar, Bhupesh; Lockyer, Tim (Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, 2013)

  This research considers the factors that affected the hotel industry over the period of the Delhi India Commonwealth Games. It begins by evaluating the accommodation pre-games anticipations for hotel rooms; it then looks ...

• Hotel restaurant experiences - a Taiwanese perspective 

  Tsai, Hsin-Yu Melissa (The University of Waikato, 2004)

  This thesis examines hotel dining experiences from a Taiwanese perspective. Current conceptualisation and measurement of customer satisfaction and service quality have been generally developed within an American and European ...

  

• Corporate social responsibility in the New Zealand hotel industry: An explorative study 

  Mackenzie, Murray James (University of Waikato, 2015)

  This explorative study examines the extent to which New Zealand 4 and 5 star hotel managers have adopted CSR practices and their commitment through CSR participation. Additionally, this study investigated the influence ...

  

• Sexual Harassment by Hotel Customers: Impacts on Workers, and Reactions from Management: A Thailand Study 

  Aksonnit, Prasitchai (University of Waikato, 2014)

  Sexual harassment (SH) in the hospitality industry is prevalent. This study investigates the phenomenon of sexual harassment of hotel staff by customers in Thailand. There are two main research objectives. The first is to ...

  

• The use of yield management within the kingdom of Saudi Arabia hotels 

  Alrumaihi, Rumaih (University of Waikato, 2013)

  The airline industry has successfully adopted yield management (YM), particularly after the industry was deregulated in the late 1970s. In this study, YM is applicable to the hotel industry as a strategy to maximise profits. ...

  

• Drivers of guest loyalty in the hotel industry in New Zealand: The role of staff loyalty, service quality, guest satisfaction and commitment, and the influence of loyalty programmes 

  Elebiary, Ahmed Mohamed Hassan (University of Waikato, 2012)

  This study focused on investigating the drivers of guest loyalty in the hotel industry. Specifically, the study further explored the role of staff loyalty, service quality, guest satisfaction and commitment, and the influence ...

  

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