Browsing by Author "Lord, Beverley Rae"

Now showing items 1-1 of 1

  • Accounting for total quality management

    Lord, Beverley Rae (The University of Waikato, 2000)
    This thesis examines changes to the culture of three manufacturing organisations, two of which had implemented total quality management (TQM), and one in which a TQM implementation was unsuccessful. The effects of this ...