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  • The use of auditory feedback in call centre CHHI

    Steel, Anette; Jones, Matt; Apperley, Mark (ACM, 2002)
    The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and ...

Anette Steel has 2 co-authors in Research Commons.