Browsing by Subject "knowledge transfer"
Now showing items 1-5 of 5
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Building script-based tacit knowledge in call centre trainees
(Palgrave Publishers, 2010)An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. ... -
Fragmentation and Restoration: Generational Legacies of 21st Century Māori
(The University of Waikato, 2009)The content of this thesis is premised on a reflexive examination of some historical juxtapositions culminating in critical aspects of being Māori in the twenty first century and how such aspects have informed contemporary ... -
Intelligent participation: communicating knowledge in cross-functional project teams
(Inderscience Enterprises, 2009)This paper suggests 'intelligent participation' as a framework through which members of cross-functional project teams can engage productively in communicating knowledge. It identifies the transmission model of communication, ... -
Knowledge transfer and knowledge building at offshored technical support centers
(Elsevier, 2013)This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have been offshored to China. Utilizing an interpretive case study approach, the study examined how ... -
Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center
(Emerald Group Publishing, 2010)This paper aims to focus on the relationships between the levels of knowledge and the type of knowledge transfer approaches, and the relationships between the types of knowledge and the knowledge transfer approaches which ...
