Browsing by Subject "tacit knowledge"
Now showing items 1-6 of 6
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Building script-based tacit knowledge in call centre trainees
(Palgrave Publishers, 2010)An exploratory case study on a technical support call centre in China is presented, which investigates a new paradigm that script-based tacit knowledge for action is built in the brains of learners, rather than transferred. ... -
Capturing leadership tacit knowledge in conversations with leaders
(Emerald Group, 2007)Purpose – The paper seeks to capture leadership tacit knowledge mechanisms built throughout leaders' careers. Learning to be a leader involves developing the tacit knowledge to give confidence in one's decisions. Most of ... -
An investigation into tacit knowledge management at the supervisory level.
(University of Waikato, 2011)An investigation into tacit knowledge management at the supervisory level Objective: The purpose of this study was to investigate how supervisors managed tacit knowledge. Aims: The aims were to understand what tacit knowledge ... -
Knowledge management strategy employed in a SME: The case of a building materials supplier
(The Leadership Alliance Inc., 2009-12)The purpose of this paper is to investigate the knowledge management strategy of a small to medium enterprise (SME), and the consequences of a misplaced strategy. The methodology employed for this study applied three ... -
The DiY ['Do it yourself'] Ethos: A participatory culture of material engagement
(University of Waikato, 2016)Do it Yourself (DiY) is a participatory culture which exemplifies a particular ethos in its approach to technology and materials. Rather than engage with ‘complete’ technologies, such as a technology supplied as ready-to-go ... -
The employment of knowledge visualisation to facilitate tacit knowledge sharing
(The University of Waikato, 2018)This research explores how knowledge visualisation can support the sharing of tacit knowledge. One research question guides the study: How can knowledge visualisation facilitate tacit knowledge sharing? The research ...
