Browsing by Supervisor "Jones, Matt"

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Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings

Olsson, Anette (The University of Waikato, 2007)

Providing good customer service is crucial to many commercial organizations. There are different means through which the service can be provided, such as Ecommerce, call centres or face-to-face. Although some service is ...
Using shared displays to support group design; A study of the use of informal user interface designs when learning to program

Plimmer, Beryl (The University of Waikato, 2004)

Hand-drawn sketches have traditionally been used to depict design ideas because they are quick to draw and can include as much or little detail as is required to convey the essence of the ideas. Computer tools are now an ...