Browsing by Supervisor "Littler, Ray"

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Beyond certification: The maintenance of ISO 9000 in Malaysian service organisations

Ab Wahid, Roslina (University of Waikato, 2010)

This research is an in-depth study of the quality management systems of two Malaysian "government-linked companies" (GLCs) classified as being in the service industry. Both are mature holders of ISO 9000 certification and ...