Browsing by Supervisor "Twidale, Michael B."

Now showing items 1-1 of 1

Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings

Olsson, Anette (The University of Waikato, 2007)

Providing good customer service is crucial to many commercial organizations. There are different means through which the service can be provided, such as Ecommerce, call centres or face-to-face. Although some service is ...