Browsing by Author "Cable, Donald"
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Retaining the authentic self in the workplace: Authenticity and work engagement in the mass-service industries
(Human Resources Institute of New Zealand (HRINZ), 2015)Striving to uphold consistency in service, an authentic approach to customers is usually considered detrimental. Focussing on customer-service workers within the mass-service industry, such as fast-food and supermarket ...
