Browsing by Subject "knowledge intermediaries"

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Knowledge transfer and knowledge building at offshored technical support centers

Chen, Jihong; McQueen, Robert J.; Sun, Peter Yih-Tong (Elsevier, 2013)

This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have been offshored to China. Utilizing an interpretive case study approach, the study examined how ...