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dc.contributor.authorPiercy, Gemma Louiseen_NZ
dc.contributor.authorSteele, Zanianen_NZ
dc.date.accessioned2019-05-08T00:00:20Z
dc.date.available2016en_NZ
dc.date.available2019-05-08T00:00:20Z
dc.date.issued2016en_NZ
dc.identifier.citationPiercy, G. L., & Steele, Z. (2016). The importance of social skills for the future of work. New Zealand Journal of Human Resources Management: Special Issue: ‘The Future of Work’, 16(1), 32–42.en
dc.identifier.issn1175-5407en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/12519
dc.description.abstractTechnological change and precarity has made social skills increasingly important in the workplace for both permanent and non-permanent staff throughout the labour market. This is especially true for those in precarious work located in the growing service sector. We argue that, in order to avoid staff becoming redundant due to technological change, which invalidates their ‘hard’ technical skills, it is crucial that Human Resource (HR) practitioners to recruit on the basis of soft skills. However, we also argue that simply recruiting soft skills is not enough to ensure the workplace has access to the kinds of social skills that are required. Providing all staff with opportunities to develop and practice their skills is essential as these are the hardest tasks to automate since customers favour personal engagement. Furthermore, for employees, cultivating and maintaining easily transferable social skills is a key part of remaining relevant in an employment relations environment where precarity is a by-product of labour market flexibility.
dc.format.mimetypeapplication/pdf
dc.language.isoen
dc.publisherHuman Resources Institute of New Zealanden_NZ
dc.rightsThis article is published in the New Zealand Journal of Human Resources Management. Used with permission.
dc.subjectemployability
dc.subjecthourglass economy
dc.subjectdigital taylorism
dc.subjectsocial skills
dc.subjectservice work
dc.subjectprecariousness
dc.titleThe importance of social skills for the future of worken_NZ
dc.typeJournal Article
dc.relation.isPartOfNew Zealand Journal of Human Resources Management: Special Issue: 'The Future of Work'en_NZ
pubs.begin-page32
pubs.elements-id144609
pubs.end-page42
pubs.issue1en_NZ
pubs.publication-statusPublisheden_NZ
pubs.volume16en_NZ


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