Understanding active non-use through the framework of complex design spaces
Permanent link to Research Commons versionhttps://hdl.handle.net/10289/15705
Interest in studying non-use has increased in the HCI field. However, most approaches which explain non-use are solely based on the notion of the user. This paper suggests understanding non-use in terms of the user and the complementary notion of designer. The framework of complex design spaces is used to revisit non-use and these underlying notions.
This is an author’s accepted version of a conference paper published in ECCE '17: Proceedings of the European Conference on Cognitive Ergonomics. © 2017 Association for Computing Machinery.