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      Using quality of life to assess performance in the disability services sector

      Kober, Ralph; Eggleton, Ian R.C.
      DOI
       10.1007/s11482-006-9005-z
      Link
       www.springerlink.com
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      Citation
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      Kober, R. & Eggleton, I.R.C. (2006). Using quality of life to assess performance in the disability services sector. Applied Research in Quality of Life, 1(1), 63-77.
      Permanent Research Commons link: https://hdl.handle.net/10289/1894
      Abstract
      Measurement of performance is extremely important for not-for-profit agencies in terms of measuring the efficiency and effectiveness of agencies in achieving their goals. Performance indicators assist managers of agencies in strategic decision making and in fulfilling their accountability obligations for the best use of limited resources. This paper argues that not-for-profit agencies that serve people with intellectual disabilities can use quality of life as one measure of agency and/or program performance. This is demonstrated with reference to research conducted on the effect of different methods of employment on the quality of life for people with intellectual disabilities. Effectiveness of agencies and/or programs can be assessed based on comparisons of quality of life outcomes under different methods of employment or by reference to absolute percentage of scale maximum scores and whether homeostasis is defeated.
      Date
      2006
      Type
      Journal Article
      Publisher
      Springer New York
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      • Management Papers [1153]
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