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dc.contributor.authorIsraeli, Aviad A.
dc.contributor.authorMohsin, Asad
dc.contributor.authorKumar, Bhupesh
dc.date.accessioned2010-08-12T04:48:17Z
dc.date.available2010-08-12T04:48:17Z
dc.date.issued2010
dc.identifier.citationIsraeli, A.A., Mohsin, A. & Kumar, B. (2010). Hospitality crisis management practices: The case of Indian luxury hotels. International Journal of Hospitality Management, available online 27 July 2010.en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/4325
dc.description.abstractThis study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises.en_NZ
dc.language.isoen
dc.publisherElsevieren_NZ
dc.subjecthospitalityen_NZ
dc.subjectcrisis managementen_NZ
dc.subjectimportance-performance analysis (IPA)en_NZ
dc.titleHospitality crisis management practices: The case of Indian luxury hotelsen_NZ
dc.typeJournal Articleen_NZ
dc.identifier.doi10.1016/j.ijhm.2010.06.009en_NZ
dc.relation.isPartOfInternational Journal of Hospitality Managementen_NZ
pubs.begin-page367en_NZ
pubs.elements-id35746
pubs.end-page374en_NZ
pubs.issue2en_NZ
pubs.volume30en_NZ


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