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      I’d like to complain about this software…

      Nichols, David M.
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      nichols-sigchi-bulletin-2003.pdf
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       portal.acm.org
      Citation
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      Nichols, D.M. (2003) I'd like to complain about this software..., ACM SIGCHI Bulletin, 35(2), 12.
      Permanent Research Commons link: https://hdl.handle.net/10289/5399
      Abstract
      Software is often frustrating. You need only walk past a group of users to hear exclamations of annoyance as the users’ expectations and the software interface clash head on.
      Date
      2003
      Type
      Journal Article
      Publisher
      ACM
      Rights
      © ACM, 2003. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in ACM SIGCHI Bulletin, http://portal.acm.org/citation.cfm?doid=967199.967213.
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      • Computing and Mathematical Sciences Papers [1455]
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