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dc.contributor.authorScott-Kennel, Joanna
dc.contributor.authorvon Batenburg, Zoe
dc.date.accessioned2012-07-24T04:06:34Z
dc.date.available2012-07-24T04:06:34Z
dc.date.issued2012
dc.identifier.citationScott-Kennel, J. & von Batenburg, Z. (2012). The role of knowledge and learning in the internationalisation of professional service firms. The Service Industries Journal, 32(10), 1667-1690.en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/6557
dc.description.abstractThis paper explores the role of knowledge and learning in the internationalisation process of a small, professional service firm. It investigates the relationship between key dimensions of knowledge, organisational learning, and knowledge leverage mechanisms and internationalisation. Our findings reveal internationalisation appears most influenced by internal, tacit knowledge. The firm's ability to learn via depth and diversity of employee's experience is moderated by the efficiency of the mechanisms that enable application of knowledge to further internationalisation. This is an interactive, iterative process that builds organisational wisdom.en_NZ
dc.language.isoen
dc.publisherRoutledgeen_NZ
dc.relation.urihttp://www.tandfonline.com/doi/abs/10.1080/02642069.2012.665897en_NZ
dc.subjectinternationalisationen_NZ
dc.subjectknowledgeen_NZ
dc.subjectlearningen_NZ
dc.subjectprofessional service firmsen_NZ
dc.subjectsmall to medium-sized enterprisesen_NZ
dc.titleThe role of knowledge and learning in the internationalisation of professional service firmsen_NZ
dc.typeJournal Articleen_NZ
dc.identifier.doi10.1080/02642069.2012.665897en_NZ
dc.relation.isPartOfThe Service Industries Journalen_NZ
pubs.begin-page1667en_NZ
pubs.elements-id37711
pubs.end-page1690en_NZ
pubs.issue10en_NZ
pubs.volume32en_NZ


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