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dc.contributor.authorHolmes, Prue
dc.contributor.authorO’Neill, Gillian
dc.identifier.citationHolmes, P., & O’Neill, G. (2012). Developing and evaluating intercultural competence: Ethnographies of intercultural encounters. International Journal of Intercultural Relations, 36(5), 707-718.en_NZ
dc.description.abstractAlthough recent scholarly reviews have synthesized understandings of intercultural competence, the processes underpinning how individuals acquire and evaluate their intercultural competence, and where it resides, invite further investigation. This study aims to make a distinctive contribution by exposing those processes. Thirty-five student researchers (the participants in this study), guided by an ethnographic approach, engaged socially over a six-week period with a previously unknown Cultural Other. The PEER model (developed by the two researchers) guided student researchers through the interconnected and interdependent phases of Preparing, Engaging, Evaluating, and Reflecting upon their competence within these intercultural encounters. The findings indicate that developing intercultural competence encompasses processes of acknowledging reluctance and fear, foregrounding and questioning stereotypes, monitoring feelings and emotions, working through confusion, and grappling with complexity. The study therefore highlights the value of the PEER model in facilitating continued relationship building with a Cultural Other as a means of developing and evaluating intercultural competence; it also makes a clear contribution to this field by demonstrating the importance of the intercultural encounter as the place where individuals can shift their focus away from an external evaluation of the Other to an inward contemplation of their own intercultural competence. The study also provides a new methodological resource, the PEER model, for developing and evaluating intercultural competence.en_NZ
dc.relation.ispartofInternational Journal of Intercultural Relations
dc.subjectintercultural communicationen_NZ
dc.subjectintercultural competenceen_NZ
dc.subjectintercultural encounteren_NZ
dc.titleDeveloping and evaluating intercultural competence: Ethnographies of intercultural encountersen_NZ
dc.typeJournal Articleen_NZ

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