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dc.contributor.authorClarke, Carol
dc.contributor.authorHarcourt, Mark
dc.contributor.authorFlynn, Matthew
dc.date.accessioned2013-05-20T21:44:59Z
dc.date.available2013-05-20T21:44:59Z
dc.date.copyright2012-11-17
dc.date.issued2012
dc.identifier.citationClarke, C., Harcourt, M. & Flynn, M. (2012). Clinical governance, performance appraisal and interactional and procedural fairness at a New Zealand public hospital. Journal of Business Ethics, published online 17 November 2012.en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/7631
dc.description.abstractThis paper explores the conduct of performance appraisals of nurses in a New Zealand hospital, and how fairness is perceived in such appraisals. In the health sector, performance appraisals of medical staff play a key role in implementing clinical governance, which, in turn, is critical to containing health care costs and ensuring quality patient care. Effective appraisals depend on employees perceiving their own appraisals to be fair both in terms of procedure and interaction with their respective appraiser. We examine qualitative data from interviews and focus groups, involving 22 nurses in a single department, to determine whether perceived injustices impact on the effective implementation of the appraisal system. Our results suggest that particular issues had been causing some sense of injustice, and most of these were procedural. Potential solutions focus on greater formalisation of the performance appraisal process, and more training for appraisers and appraisees.en_NZ
dc.publisherSpringeren_NZ
dc.relation.ispartofJournal of Business Ethics
dc.relation.urihttp://link.springer.com/article/10.1007%2Fs10551-012-1550-9#en_NZ
dc.subjectclinical governanceen_NZ
dc.subjectperformance appraisalen_NZ
dc.subjectinteractional justiceen_NZ
dc.subjectprocedural justiceen_NZ
dc.titleClinical Governance, Performance Appraisal and Interactional and Procedural Fairness at a New Zealand Public Hospitalen_NZ
dc.typeJournal Articleen_NZ
dc.identifier.doi10.1007/s10551-012-1550-9en_NZ
dc.relation.isPartOfJournal of Business Ethicsen_NZ
pubs.begin-page667en_NZ
pubs.elements-id38127
pubs.end-page678en_NZ
pubs.issue3en_NZ
pubs.volume117en_NZ


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