Item

Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center

Abstract
This paper aims to focus on the relationships between the levels of knowledge and the type of knowledge transfer approaches, and the relationships between the types of knowledge and the knowledge transfer approaches which were adopted in a study of knowledge transfer from a US-based technical support center to an offshore support center in China.
Type
Journal Article
Type of thesis
Series
Citation
Chen, J. & McQueen, R.J. (2010). Knowledge transfer processes for different experience levels of knowledge recipients at an offshore technical support center. Information Technology & People, 23(1), 54-79.
Date
2010
Publisher
Emerald Group Publishing
Degree
Supervisors
Rights
Publisher version