Fostering community empowerment: A human-centered approach to designing clean water solutions in a Jakarta slum

Abstract

This article presents a case study of the application of human-centered design (HCD) as a codesign approach to address complex problems in slum communities in Jakarta, Indonesia. Through a review of relevant literature, we examine how the HCD methodology embraces a participatory framework but retains a certain degree of control not found in pure participatory approaches. We explain why HCD was selected for this study and describe the methods used, including sort cards, solution cards, in-depth interviews, focus group discussions, and product usability interviews. These methods were employed to generate a solution that addressed the issue of sourcing clean water in Jakarta’s slums, which was then prototyped, tested, and implemented. The study contributes to the development of a cohesive and applicable methodology by integrating codesign and HCD in designing solutions for people at the Base of the Pyramid.