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Hospitality crisis management practices: The case of Indian luxury hotels

Abstract
This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises.
Type
Journal Article
Type of thesis
Series
Citation
Israeli, A.A., Mohsin, A. & Kumar, B. (2010). Hospitality crisis management practices: The case of Indian luxury hotels. International Journal of Hospitality Management, available online 27 July 2010.
Date
2010
Publisher
Elsevier
Degree
Supervisors
Rights