Zhou, Ao (Ollie)Haider, AlinaDuan, Daniel2026-11-022026-11-022026Zhou, A., Alina, H., & Daniel, D. (2026). Managing incivility in the public sector. Public Sector, 49(2), 26-27.https://hdl.handle.net/10289/18734Workplace incivility – everyday rudeness, dismissiveness, or disrespect – may seem minor, but its effects are far from trivial. Defined as “low-intensity behaviour with an ambiguous intent to harm”, incivility can damage wellbeing and productivity for both individuals and teams. How is incivility tackled in the Aotearoa New Zealand public sector?en© 2026 Hāpai Public. Used with permission.Journal Article