Nichols, David M.2011-06-162011-06-162003Nichols, D.M. (2003) I'd like to complain about this software..., ACM SIGCHI Bulletin, 35(2), 12.https://hdl.handle.net/10289/5399Software is often frustrating. You need only walk past a group of users to hear exclamations of annoyance as the users’ expectations and the software interface clash head on.application/pdfen© ACM, 2003. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in ACM SIGCHI Bulletin, http://portal.acm.org/citation.cfm?doid=967199.967213.computer sciencesoftwareJournal Article