The robots are coming for your students' feedback
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Attribution 4.0 International
© The Authors 2024. Open Access. This work is licensed under the Creative Commons Atrribution - NoCommercial - NoDerivs 4.0 International licence. https://creativecommons.org/licenses/by-nc-nd/4.0/
Abstract
The Data Analytics team at The University of Waikato gathers student feedback (as rich qualitative data)
but manual analysis of these comments poses a time
challenge for reporting. To address this, we explored
the possibility of condensing qualitative information
by leveraging natural language processing (NLP)
technology, specifcally Google’s NLP sentiment analysis.
We employed a robust coding framework to test the
validity of NLP-coded student feedback, analysing 1000
comments from the University’s 2021 course evaluations.
Results show a statistical correlation between our
sentiment analysis and NLP, ofering promising evidence
for NLP’s efcacy in providing accurate, high-level insights into student feedback sentiment.
Citation
Hodge, E. -L., Hasan, R., Poihipi, E., & Barker, R. (2024). The robots are coming for your students' feedback. In Bowell, T., Pepperell, N., Richardson, A., & Corino, M. -T. (Eds.), Revitalising Higher Education Insights from Te Puna Aurei LearnFest 2022 (pp. 56-62). Cardiff University Press. https://doi.org/10.18573/conf2.g
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Cardiff University Press