Participatory Usability: Supporting proactive users
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Copyright © 2003 ACM. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of CHINZ 2003, the 4th International Conference of the NZ Chapter of the ACM's Special Interest Group on Human-Computer Interaction, 2003.
Abstract
After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype.
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Nichols, D.M., McKay, D. & Twidale, M.B. (2003). Participatory Usability: supporting proactive users. In E. Kemp, C. Phillips & B. L. W. Wong (Eds), Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer Human Interaction - New Zealand Chapter (CHINZ'03), 3-4 July 2003, Dunedin, New Zealand (pp. 63-68). Palmerston North, New Zealand: New Zealand Chapter of ACM SIGCHI, c2003.
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