| dc.contributor.author | Steel, Anette | en_NZ |
| dc.contributor.author | Jones, Matt | en_NZ |
| dc.contributor.author | Apperley, Mark | en_NZ |
| dc.coverage.spatial | Minneapolis, Minnesota, USA | en_NZ |
| dc.date.accessioned | 2016-06-09T20:58:07Z | |
| dc.date.available | 2002 | en_NZ |
| dc.date.available | 2016-06-09T20:58:07Z | |
| dc.date.issued | 2002 | en_NZ |
| dc.identifier.citation | Steel, A., Jones, M., & Apperley, M. (2002). The use of auditory feedback in call centre CHHI. In Proc Conference on Human Factors in Computing Systems, Minneapolis, Minnesota, USA, April 20-25, 2002 (pp. 768–769). New York, USA: ACM. http://doi.org/10.1145/506443.506588 | en |
| dc.identifier.uri | https://hdl.handle.net/10289/10300 | |
| dc.description.abstract | The investigations carried out to evaluate issues of the computer-human-human interaction (CHHI) found in call centre scenarios were presented. These investigations suggested some benefits in the use of auditory icons and earcons. The use of non-verbal auditory feedback to improve CHHI was discussed. | en_NZ |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | en | |
| dc.publisher | ACM | en_NZ |
| dc.rights | © Copyright is held by the author/owner(s). | |
| dc.source | CHI 2002 | en_NZ |
| dc.title | The use of auditory feedback in call centre CHHI | en_NZ |
| dc.type | Conference Contribution | |
| dc.identifier.doi | 10.1145/506443.506588 | en_NZ |
| dc.relation.isPartOf | Proc Conference on Human Factors in Computing Systems | en_NZ |
| pubs.begin-page | 768 | |
| pubs.elements-id | 115009 | |
| pubs.end-page | 769 | |
| pubs.finish-date | 2002-04-25 | en_NZ |
| pubs.start-date | 2002-04-20 | en_NZ |
