Show simple item record  

dc.contributor.authorRyan, Chris
dc.contributor.authorHuimin, Gu
dc.date.accessioned2009-01-30T02:47:00Z
dc.date.available2009-01-30T02:47:00Z
dc.date.issued2007
dc.identifier.citationRyan, Chris; Huimin, Gu (2007) Perceptions of Chinese Hotels, Cornell Hospitality Quarterly, Vol. 48(4), pp. 380-391.en
dc.identifier.urihttps://hdl.handle.net/10289/1945
dc.description.abstractThe evaluations of 941 respondents who had recently stayed in a Chinese hotel revealed that guests' satisfaction with the hotels were influenced by hotels' star ratings. By comparing the importance-evaluation matrices for each category of hotel, a clear trend emerges in which higher levels of satisfaction are discernable for five-star and deluxe hotels than for one- and two-star hotels. At all levels, however, respondents gave high ratings to the key attributes of cleanliness and bed comfort. The findings raise a question of how to ensure satisfaction for China's one- and two-star hotels.en
dc.language.isoen
dc.publisherSage Publicationsen_NZ
dc.relation.urihttp://cqx.sagepub.com/cgi/content/abstract/48/4/380en
dc.subjectChinese hotelsen
dc.subjectimportance-performance analysisen
dc.subjecthotel star ratingen
dc.subjecthotel guest satisfactionen
dc.titlePerceptions of Chinese Hotelsen
dc.typeJournal Articleen
dc.identifier.doi10.1177/0010880407305550en
dc.relation.isPartOfCornell Hospitality Quarterlyen_NZ
pubs.begin-page380en_NZ
pubs.elements-id32752
pubs.end-page391en_NZ
pubs.issue4en_NZ
pubs.volume48en_NZ


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record