Martin, A., Biddle, R. & Noble, J. (2009). The XP customer team: A grounded theory. In Proceedings of IEEE 2009 Agile Conference, Chicago, USA, August 24-28, 2009 (pp. 57-64). USA: IEEE Computer Society.
Permanent Research Commons link: https://hdl.handle.net/10289/3548
The initial definition of XP resulted in many people interpreting the on-site customer to be a single person. We have conducted extensive qualitative research studying XP teams, and one of our research questions was “who is the customer”? We found that, rather than a single person, a customer team always exists. In this paper we outline the different roles that were typically on the team, which range from the recognized “Acceptance Tester” role to the less recognized roles of “Political Advisor” and “Super-Secretary”.
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