The XP customer team: A grounded theory
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©2009 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Abstract
The initial definition of XP resulted in many people interpreting the on-site customer to be a single person. We have conducted extensive qualitative research studying XP teams, and one of our research questions was “who is the customer”? We found that, rather than a single person, a customer team always exists. In this paper we outline the different roles that were typically on the team, which range from the recognized “Acceptance Tester” role to the less recognized roles of “Political Advisor” and “Super-Secretary”.
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Martin, A., Biddle, R. & Noble, J. (2009). The XP customer team: A grounded theory. In Proceedings of IEEE 2009 Agile Conference, Chicago, USA, August 24-28, 2009 (pp. 57-64). USA: IEEE Computer Society.
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IEEE Computer Society