XP customer practices: A grounded theory

Martin, Angela; Biddle, Robert; Noble, James

doi:10.1109/AGILE.2009.68

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Martin, A., Biddle, R. & Noble, J. (2009). XP customer practices: A grounded theory. In Proceedings of IEEE 2009 Agile Conference, Chicago, USA, August 24-28, 2009 (pp. 33-40). USA: IEEE Computer Society.

Permanent Research Commons link: https://hdl.handle.net/10289/3549

Abstract

The Customer is a critical role in XP, but almost all XP practices are presented for developers by developers. While XP calls for Real Customer Involvement, it does not explain what XP Customers should do, nor how they should do it. Using Grounded Theory, we discovered eight customer practices used by successful XP teams: Customer Boot Camp, Customer’s Apprentice, Customer Pairing, and Programmer’s Holiday support the well-being and effectiveness of customers; Programmer On-site and Road shows support team and organization interactions; and Big Picture Up Front and Re-calibration support Customers steering the whole project. By adopting these processes, XP Customers and teams can work faster and more sustainably.

Date

2009

Type

Journal Article

Publisher

IEEE Computer Society

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©2009 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.

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