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      Hospitality crisis management practices: The case of Indian luxury hotels

      Israeli, Aviad A.; Mohsin, Asad; Kumar, Bhupesh
      DOI
       10.1016/j.ijhm.2010.06.009
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      Israeli, A.A., Mohsin, A. & Kumar, B. (2010). Hospitality crisis management practices: The case of Indian luxury hotels. International Journal of Hospitality Management, available online 27 July 2010.
      Permanent Research Commons link: https://hdl.handle.net/10289/4325
      Abstract
      This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises.
      Date
      2010
      Type
      Journal Article
      Publisher
      Elsevier
      Collections
      • Management Papers [1136]
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