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dc.contributor.authorHung, Wei-Hsi J.
dc.contributor.authorTsai, Chia-An
dc.contributor.authorHung, Shin-Yuan
dc.contributor.authorMcQueen, Robert J.
dc.contributor.authorHou, Jau-Jeng
dc.date.accessioned2011-04-12T21:51:46Z
dc.date.available2011-04-12T21:51:46Z
dc.date.issued2011
dc.identifier.citationHung, W.-H. J., Tsai, C.-A., Hung, S.-Y., McQueen, R.J. & Hou, J.-J. (2011). Evaluating web site support capabilities in sell-side B2B transaction processes: A longitudinal study of two industries in New Zealand and Taiwan. Journal of Global Information Management, 19(1), 51-79.en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/5271
dc.description.abstractBusiness-to-business (B2B) transactions supported by the World Wide Web (Web) have become a major portion of e-commerce transactions. Despite growth, knowledge of the degree of Web site support capabilities in the B2B transaction process is limited. This paper longitudinally compares how Web sites supported the B2B transaction process in New Zealand and Taiwan between 2001 and 2007. The results indicate that, on average, New Zealand Web sites scored higher than those in Taiwan in both years. Yet, the rate of improvement of Taiwanese Web site scores is significant. Specifically, the support capability of several Web functions, including privacy, company information, financial information and product catalog has improved over the study period. The authors found that the sampled Web sites in New Zealand and Taiwan provide different support capabilities to the activities in the B2B transaction process. Taiwanese Web sites are more concerned with providing after-sale services via the Internet whereas New Zealand Web sites are more concerned with sharing information. These two countries’ Web sites share a similar focus on supporting B2B transactions, which provides strong support for users to conduct product promotion and information provision related activities over the Web. Based on these findings, this study suggests several implications for associated academics and practitioners.en_NZ
dc.language.isoen
dc.publisherIGI Publishingen_NZ
dc.relation.urihttp://www.igi-global.com/bookstore/article.aspx?titleid=49655en_NZ
dc.subjectbusinessen_NZ
dc.subjectbusiness-to-businessen_NZ
dc.titleEvaluating web site support capabilities in sell-side B2B transaction processes: A longitudinal study of two industries in New Zealand and Taiwanen_NZ
dc.typeJournal Articleen_NZ
dc.identifier.doi10.4018/jgim.2011010103en_NZ
dc.relation.isPartOfJournal of Global Information Managementen_NZ
pubs.begin-page51en_NZ
pubs.elements-id35829
pubs.end-page79en_NZ
pubs.issue1en_NZ
pubs.volume19en_NZ
uow.identifier.article-no1en_NZ


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