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      The impact of individual differences and group diversity on group interaction climate and satisfaction: A test of the effective intercultural workgroup communication theory

      Oetzel, John G.; McDermott, Virginia M.; Torres, Annette; Sanchez, Christina
      DOI
       10.1080/17513057.2011.640754
      Link
       www.tandfonline.com
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      Otezel, J.G., McDermott, V.M., Torres, A. & Sanchez, C. (2011). The impact of individual differences and group diversity on group interaction climate and satisfaction: A test of the effective intercultural workgroup communication theory. Journal of International and Intercultural Communication, available online 2 December 2011.
      Permanent Research Commons link: https://hdl.handle.net/10289/6088
      Abstract
      This study examined individual- and group-level effects of culture and cultural diversity on group interaction climate and satisfaction. Employees from 41 workgroups completed self-construal, face concern, interaction climate, and satisfaction questionnaires. Though analysis of ethnic diversity indicated that group diversity was positively related to perceptions of interaction climate, and had no association with satisfaction, multi-level analysis indicated that as ethnic diversity of the group increased, members of majority and minority ethnic groups had different perceptions of interaction climate and satisfaction. Results demonstrate the importance of considering individual-level manifestations of culture, group-level diversity, and the multi-level combination for workgroup analysis.
      Date
      2011
      Type
      Journal Article
      Publisher
      Taylor & Francis
      Collections
      • Management Papers [1135]
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