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The impact of individual differences and group diversity on group interaction climate and satisfaction: A test of the effective intercultural workgroup communication theory

Abstract
This study examined individual- and group-level effects of culture and cultural diversity on group interaction climate and satisfaction. Employees from 41 workgroups completed self-construal, face concern, interaction climate, and satisfaction questionnaires. Though analysis of ethnic diversity indicated that group diversity was positively related to perceptions of interaction climate, and had no association with satisfaction, multi-level analysis indicated that as ethnic diversity of the group increased, members of majority and minority ethnic groups had different perceptions of interaction climate and satisfaction. Results demonstrate the importance of considering individual-level manifestations of culture, group-level diversity, and the multi-level combination for workgroup analysis.
Type
Journal Article
Type of thesis
Series
Citation
Otezel, J.G., McDermott, V.M., Torres, A. & Sanchez, C. (2011). The impact of individual differences and group diversity on group interaction climate and satisfaction: A test of the effective intercultural workgroup communication theory. Journal of International and Intercultural Communication, available online 2 December 2011.
Date
2011
Publisher
Taylor & Francis
Degree
Supervisors
Rights
Publisher version