Robot student ambassadors: Using service robots for community engaged events

Abstract

Universities are increasingly exploring how service robots can be used as tools for public engagement and outreach with communities. This work investigates the use of service robots deployed at outreach events such as open days and community events like STEM Festivals to promote the university and engage positively with the public. Two service robots, Cruz and Marshmallow, have been deployed across multiple community-based events. Observations focus on visitor interactions and explore the different uses for these robots in community settings. Early results demonstrate strong user engagement and facilitated discussion about university research. The presence of these robots lowered barriers for community members, particularly children, who engaged naturally through touch, speech and playfulness. Findings suggest that robot ambassadors can enhance community outreach and enrich campus experiences. They appear to be valuable for engaging with young audiences and supporting informal learning, generating awareness of cultural and community perspectives.