Predicting total quality management adoption in New Zealand: The moderating effect of organisational size

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dc.contributor.authorHaar, Jarrod M.
dc.contributor.authorSpell, Chester S.
dc.date.accessioned2013-12-02T00:54:25Z
dc.date.available2013-12-02T00:54:25Z
dc.date.copyright2008
dc.date.issued2008
dc.description.abstractPurpose – The paper seeks to understand the adoption rates of total quality management (TQM) by New Zealand firms, and the role that organisational size plays in determining adoption rates. Design/methodology/approach – A survey of 997 random New Zealand firms of all sizes yielded 228 responses. Factors tested to predict TQM adoption were organisational size, workplace autonomy, performance standards, use of teams and group problem solving. In addition, organisational size was tested as a potential moderating variable on the other factors. Findings – Overall, 33 per cent of firms in New Zealand used TQM, with an addition 5 per cent no longer using TQM, indicating strong adoption rates by international standards. All the direct effects and moderating effects were supported. Consequently, firms with higher level of workplace autonomy, use of performance standards, use of teams, and use of group problem solving were more likely to have adopted TQM, and this was more likely for larger firms than smaller firms. As a result, strong support was found for the interacting effect of organisational size. Research limitations/implications – The implications are that TQM adoption rates are much higher in New Zealand than suggested in the international literature. A highlight of the present study is the focus on firms of all sizes, rather than being limited to only larger sized firms. Originality/value – This paper provides much needed information on the state of TQM in New Zealand and provides a unique approach by testing the moderating effects of organisational size on predictor factors on New Zealand firms.en_NZ
dc.identifier.citationHaar, J. M., & Spell, C. S. (2008). Predicting total quality management adoption in New Zealand: The moderating effect of organisational size. Journal of Enterprise Information Management, 21(2), 162-178.en_NZ
dc.identifier.doi10.1108/17410390810851408en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/8260
dc.language.isoenen_NZ
dc.publisherEmerald Group Publishing Limiteden_NZ
dc.relation.ispartofJournal of Enterprise Information Management
dc.relation.urihttp://www.emeraldinsight.com/journals.htm?articleid=1674141en_NZ
dc.subjectNew Zealanden_NZ
dc.subjectorganizational structuresen_NZ
dc.subjecttotal quality managementen_NZ
dc.titlePredicting total quality management adoption in New Zealand: The moderating effect of organisational sizeen_NZ
dc.typeJournal Articleen_NZ
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