In advance of a change in learning management systems at a tertiary institution in New Zealand, the authors undertook a research study, the purpose of which was to provide a ‘snap-shot’ of existing online instructional practice within their School. They sought to identify existing pedagogical and technical issues and staff attitudes and preparedness for the new software. Although they found considerable staff good will toward e-learning, a number of problems were identified in the study. Findings from research have been organized and are discussed within five categories, including vision, skills, incentives, resources, and action plan. Conclusions describe plans for reorganizing how and in what manner e-learning can be supported within complex social environments, such as universities, when resources are limited.