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dc.contributor.authorBentley, Tim A.
dc.contributor.authorCatley, Bevan E.
dc.contributor.authorCooper-Thomas, Helena D.
dc.contributor.authorGardner, Dianne
dc.contributor.authorO’Driscoll, Michael P.
dc.contributor.authorDale, Alison
dc.contributor.authorTrenberth, Linda
dc.date.accessioned2011-07-10T21:53:13Z
dc.date.available2011-07-10T21:53:13Z
dc.date.issued2011
dc.identifier.citationBentley, T.A., Catley, B., Cooper-Thoas, H., Gardner, D., O’Driscoll, M.P., .., Trenberth, L. (2011). Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies. Tourism Management, available online 31 May 2011.en_NZ
dc.identifier.urihttps://hdl.handle.net/10289/5463
dc.description.abstractWorkplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.en_NZ
dc.language.isoen
dc.publisherElsevieren_NZ
dc.relation.urihttp://www.sciencedirect.com/science/article/pii/S0261517711000987en_NZ
dc.subjectworkplace bullyingen_NZ
dc.subjecttravel industryen_NZ
dc.subjectemployee wellbeingen_NZ
dc.subjectworkplace stressen_NZ
dc.titlePerceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategiesen_NZ
dc.typeJournal Articleen_NZ
dc.identifier.doi10.1016/j.tourman.2011.04.004en_NZ
dc.relation.isPartOfTourism Managementen_NZ
pubs.begin-page351en_NZ
pubs.elements-id36761
pubs.end-page360en_NZ
pubs.issue2en_NZ
pubs.volume33en_NZ


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